August 27th, 2018
One Hour Heating and Air Conditioning wins top honor for customer service and profitability
Salt Lake City, UT (May 23, 2018) – Hard work in overcoming adversity and a focus on customer service pays off for One Hour Heating & Air Conditioning® serving the Salt Lake City area. James and Lori Larsen, who independently own and operate the company, overcame personal and professional hardships over the past few years, including a major accident affecting Lori’s health and significant deaths in the family. For their comeback efforts and subsequent success, James and Lori were recently awarded the President’s Award by Direct Energy® for the second time in their company’s nearly 15-year history.
One Hour Heating & Air Conditioning is part of the Direct Energy family of brands, and the President’s Award is the company’s top honor among franchisees nationwide. To achieve this distinction, businesses must have a superior customer service score and show significant growth and success over the past year.
“We are so proud of James, Lori and their entire team. To earn this award is a momentous accomplishment for them and their business. Their focus on customer service is what sets them apart, and they are a great example of what we all strive for each day,” said Mark Baker, President of Franchise for Direct Energy.
James and Lori are longtime residents of the Salt Lake City area. They are well known for their involvement and support of local charities and organizations.
“We are pleased to be recognized for our outstanding customer service to our loyal customers. People appreciate our friendly, professional and on-time commitment to everything we do,” said James.
For more information, contact:
James and Lori Larsen
James and Lori Larsen of One Hour Heating and Air Conditioning receiving their award
Photo attached: James and Lori Larsen, owners of One Hour Heating & Air Conditioning® in Salt Lake City, are awarded the President’s Award by Direct Energy® by Mark Baker, president of franchise, and Rick Yohn, senior vice president of franchise.
One Hour Heating & Air Conditioning® is currently ranked as the #1 HVAC franchise in Entrepreneur magazine’s annual Franchise 500 (January 2018.) One Hour Heating & Air Conditioning puts an emphasis on trust, customer service and courtesy. Our work is completed in a prompt, accurate, and efficient manner. One Hour Heating & Air Conditioning is part of the Direct Energy® family of brands. ©2018 Clockwork IP, LLC
August 20th, 2018
It’s incredibly common for homeowners to forget all the tips and tricks they read in a manual back when their AC was installed and to start running their system carelessly as the years go by. The seemingly benign daily errors can cause your AC harm. Here’s some easy tips to make sure your home stays cool:
August 6th, 2018
We hope your AC never runs out of refrigerant—because it would be bad news for your air conditioner. You see, air conditioners are not supposed to run out of refrigerant unless there are leaks in the refrigerant lines. If your air conditioner doesn’t develop malfunctions, it should retain the same amount of refrigerant for as long as you own it—around 10 to 15 years.
July 23rd, 2018
Of course, a heat pump isn’t actually magic. But when people find out that they can have a device installed in their home that looks exactly like an air conditioning system and appears to operate the same way, but can be changed over to heating with only an adjustment to the thermostat, it can certainly feel like it’s magic.
We’re going to pull back the curtain and show the mechanical and refrigeration magic that allows a heat pump to take care of a home’s comfort needs all around the year.
July 9th, 2018
Ductless air conditioning systems aren’t a new technology: they’ve been popular in Europe and Japan for many years, where they fit well with smaller and older buildings. Until recently, ductless systems in the U.S. were mostly found in commercial buildings that had difficulty effectively spreading cooling to different spaces using standard ventilation networks. Now ductless is making a big impact in homes, and there are plenty of great reasons to consider installing one.
You can arrange for ductless AC services in Salt Lake City, UT with our experts. We’ll help you find out if ductless heating is a good choice for your next HVAC system installation.
June 25th, 2018
Strange noises coming from any type of machine usually indicate that something has gone wrong with it. It’s the most basic way that appliances can send signals that it’s time for repairs, or perhaps a complete replacement. The AC in your house is no different, although you may feel tempted to ignore any odd air conditioning sounds as long as the system is still sending out the cool air you need from it.
But since you’ve arrived at this blog post, it means you know those sounds from the AC aren’t normal and you want to have something done about it. You’ve taken the right step already, since no matter how well the air conditioner appears to be working otherwise, any malfunction will eventually spell trouble and even a complete system breakdown.
We’ll go through what some of these sounds might mean—and we’re here to help with your AC repair in Salt Lake City, UT when you’re done.
June 11th, 2018
Before the major heat waves of another summer in Salt Lake City arrive, consider if you need a new air conditioning system installed in your house. We recommend replacing any AC that’s older than 15 years, even if it still seems to work fine. (A system that old is at high risk of an abrupt breakdown, and it’s probably costing you much more to run than it should.) If you have other reasons to suspect your AC isn’t going to make it through the coming season, get in touch with our team and they’ll help you make the choice to replace it—as well as the choice of what to replace it with.
May 28th, 2018
If you’re asking this question, it’s probably because you’re in the market for a new air conditioner, either as the first AC for a new home or a replacement for an old system. It also means you’re a careful consumer and want to make sure you receive the best possible new system—an air conditioner that will last for many years, operate at high energy efficiency, and experience few malfunctions.
The answer to the question is … well, there’s no simple answer. Homes have different cooling requirements, and finding the right AC to deliver a customer’s needs is more complex than recommending Brand X over Brand Z.
May 14th, 2018
Although air conditioning systems are ubiquitous in Salt Lake City, most people know very little about how these cooling units actually run. For example, a homeowner may notice ice or a layer of frost developing along the indoor evaporator coils of a central air conditioner and not think that’s a big deal. It may even seem natural. An air conditioner creates cold air, so why not a little ice?
But ice shouldn’t be appearing on an AC! Air conditioners don’t cool down the air they send into a home using ice, and ice isn’t a byproduct of the cooling process. If you came to this post because you have suspicions that the ice on your home’s air conditioner means something is wrong, you’re correct. But what is wrong?
April 30th, 2018
A few months ago, when the weather was still cold, we wrote a post about planning for warm weather with air conditioning maintenance. If you’ve delayed with arranging it, right now is the ideal time to pick up the phone and get on our schedule for your air conditioner’s annual tune-up and maintenance. The summer heat is much closer than you think, and you want a home cooling system that can handle whatever the weather throws at it.