One Hour Heating and Air Conditioning wins top honor for customer service and profitability
Salt Lake City, UT (May 23, 2018) – Hard work in overcoming adversity and a focus on customer service pays off for One Hour Heating & Air Conditioning® serving the Salt Lake City area. James and Lori Larsen, who independently own and operate the company, overcame personal and professional hardships over the past few years, including a major accident affecting Lori’s health and significant deaths in the family. For their comeback efforts and subsequent success, James and Lori were recently awarded the President’s Award by Direct Energy® for the second time in their company’s nearly 15-year history.
One Hour Heating & Air Conditioning is part of the Direct Energy family of brands, and the President’s Award is the company’s top honor among franchisees nationwide. To achieve this distinction, businesses must have a superior customer service score and show significant growth and success over the past year.
“We are so proud of James, Lori and their entire team. To earn this award is a momentous accomplishment for them and their business. Their focus on customer service is what sets them apart, and they are a great example of what we all strive for each day,” said Mark Baker, President of Franchise for Direct Energy.
James and Lori are longtime residents of the Salt Lake City area. They are well known for their involvement and support of local charities and organizations.
“We are pleased to be recognized for our outstanding customer service to our loyal customers. People appreciate our friendly, professional and on-time commitment to everything we do,” said James.
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James and Lori Larsen
Photo attached: James and Lori Larsen, owners of One Hour Heating & Air Conditioning® in Salt Lake City, are awarded the President’s Award by Direct Energy® by Mark Baker, president of franchise, and Rick Yohn, senior vice president of franchise.
One Hour Heating & Air Conditioning® is currently ranked as the #1 HVAC franchise in Entrepreneur magazine’s annual Franchise 500 (January 2018.) One Hour Heating & Air Conditioning puts an emphasis on trust, customer service and courtesy. Our work is completed in a prompt, accurate, and efficient manner. One Hour Heating & Air Conditioning is part of the Direct Energy® family of brands. ©2018 Clockwork IP, LLC